What Pendo does
Pendo pairs in-app guides with deep product analytics. It captures usage data out of the box — which features get used, where users drop off, how cohorts behave — and lets you layer guides on top of those insights. It's aimed at product teams who want to understand behavior first and design guidance around it, and pricing is quoted per contract based on your monthly active users.
What Artis does
Artis gives your customers an agent that answers questions and takes real actions inside your product directly — no guide to follow, no dashboard to build first. Setup is self-serve: connect your product and the agent is live the same day. And you're not flying without instruments either — Signals watches escalation rates, tool failures, and usage drops per agent and flags what needs your attention, without a separate analytics module to buy.
| Artis | Pendo | |
|---|---|---|
| Core strength | An agent that acts for the customer | Deep product usage analytics |
| How guidance is delivered | The agent does it, not the user | In-app guides the user follows |
| Keeping an eye on things | Signals, included | Full analytics suite, priced separately by MAU |
| Setup | Minutes, self-serve | Analytics instrumentation plus guide-building |
Choose Artis if
Which one is right for you?
If your priority is deep product-usage analytics with guides layered on top, Pendo is built for that. If your priority is giving customers an agent that just does the thing they need — with enough visibility to know when something's off — that's Artis.
Questions about switching
Is Artis cheaper than Pendo?
Pendo is quoted per contract based on your monthly active users, and that number isn't public. Artis publishes its pricing upfront: $100 in free credits to start, then a flat rate per credit at every volume — no annual MAU-based contract to negotiate. We can't claim Artis is cheaper without seeing Pendo's real quote for your MAU count, but Artis's model is fully visible before you talk to anyone.
Can Artis run alongside Pendo, or do I have to fully migrate?
You don't have to replace Pendo to try Artis. Many teams run both in parallel at first — Pendo keeps giving you usage analytics and guides, and Artis takes the moments where a customer needs something actually done — and compare which one resolves more and escalates less. Once you see the real numbers, decide for yourself whether Artis replaces Pendo or complements it.
Do I need an engineering team to set up Artis?
No. Setup is self-serve — connect your product with read-only repo access and the agent is live the same day, with no analytics instrumentation project to run first.
How long does it take to go live?
Minutes, self-serve. Pendo's setup involves analytics instrumentation plus building the guides on top of it, which takes longer before a customer sees anything.
Which languages does Artis support?
English, Spanish and Portuguese today, by voice and by text.
Try Artis on your own product.