← All use casesCustomers get answers,
Support
Customers get answers,
not a queue.
When a customer gets stuck, Artis walks them through the fix on their own screen. If it's a real problem it can't solve, it opens a ticket so your team can unblock them.
Our agent lives in the voice widget on the right. Tap it and just talk.
1
Solves it on their screen
The right page, the right setting, the right button. Artis takes the next step with the customer instead of sending an article to read.
2
Real problems become tickets, with context
When Artis spots something it can't fix, like a bug or a broken account, it opens a ticket for your team with what happened and what was tried. No back-and-forth to reproduce it.
3
Help in the moment
By voice, while the customer is still in your product, instead of a reply three days later.
Support demo[DEMO VIDEO]
Answers always match the screen your customer is looking at, after every release.
re-learned from your repo on every release